Terms of Service

Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and AuraWell ("Company," "we," "us," or "our") concerning your access to and use of our website and services.

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect information about other users without consent
• Use the website for any commercial purpose without our permission

Account Responsibilities

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and current information

Products and Services

Product Information

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

Pricing and Availability

• All prices are subject to change without notice
• We reserve the right to limit quantities or discontinue products
• Prices are displayed in the applicable currency and may not include taxes or shipping
• We are not responsible for pricing errors and reserve the right to cancel orders placed at incorrect prices

Orders and Payment

By placing an order, you:

• Confirm that you are legally capable of entering into binding contracts
• Agree to provide current, complete, and accurate purchase information
• Authorize us to charge your payment method for the total amount
• Understand that we may cancel or refuse orders at our discretion

Shipping and Delivery

Shipping times and costs vary based on location and shipping method selected. We are not responsible for delays caused by shipping carriers or customs procedures. Risk of loss and title for products pass to you upon delivery to the carrier.

Returns and Refunds

We accept returns of unopened products within 30 days of purchase. To be eligible for a return:

• Products must be in original, unopened packaging
• You must provide proof of purchase
• Return shipping costs are the responsibility of the customer unless the product is defective

Refunds will be processed to the original payment method within 14 days of receiving the returned product. We reserve the right to refuse returns that do not meet our criteria.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of AuraWell or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works from our content
• Use our trademarks or branding without written permission
• Remove or alter any copyright or proprietary notices

User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content.

You represent that any content you submit:

• Is accurate and not misleading
• Does not violate any third-party rights
• Does not contain harmful or offensive material
• Complies with applicable laws

Disclaimers

Website Availability

We do not guarantee that our website will be available at all times or free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any part of our website without notice.

Product Information

The information provided on our website is for educational and informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any condition. Always consult with a qualified healthcare professional before starting any new wellness or skincare routine.

No Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, AuraWell shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful code
• Any errors or omissions in content

Our total liability shall not exceed the amount you paid for the product or service in question, or one hundred euros, whichever is less.

Indemnification

You agree to indemnify, defend, and hold harmless AuraWell and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Slovakia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Bratislava, Slovakia.

Dispute Resolution

We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute informally, you agree to submit to binding arbitration in Bratislava, Slovakia, in accordance with Slovak arbitration rules.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and AuraWell regarding your use of our website and services.

Contact Information

If you have any questions about these Terms of Service, please contact us:

AuraWell
Obchodná 72
811 06 Bratislava, Slovakia
Email: [email protected]
Phone: +421 2 212 34 890